Odd News

When 51 year old Hannah King called the British Telecom's customer helpline, wondering why the engineer scheduled to install a new phone line failed to arrive, she wasn't expected to be put on hold for 20 hours. Grandmother of seven children, said: "I'm so angry I've been crying. My children are worried for me." The first time she dialed the 0800 number from her cell phone she had to endure for eight hours in a row the sound of piped music. The next day she called again, but was still unable to speak to an operator so she left the landline on hold â€" and drove to Newport to visit her children. She visited her doctor for a routine appointment, but during the consultation Hannah burst into tears and her doctor was so concerned that he prescribed her sedative Diazepam to relieve tension and anxiety. When she returned home the phone was still on hold. The next day she tried again as well but no reaction from BT. BT declared Saturday that the problem was caused by a "new customer management system." The group said in an official statement: "We sincerely apologise for any temporary problems customers may have experienced, and are working around the clock to improve the situation."

related story: http://uk.news.yahoo.com/afp/20070818/tod-britain-offbeat-telecom-company-bt-6058bda_1.html

by Delia Cruceru for PocketNews (http://pocketnews.tv)

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